Privacy and Security Policy

This privacy policy sets out how Suffolk Coastal Cottages uses and protects any information that you give Suffolk Coastal Cottages when you use this website.

Suffolk Coastal Cottages is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Suffolk Coastal Cottages may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 14/03/2019.

What we collect

We only collect personally identifiable information when you submit it to us through the use of a web form.
We may collect the following information:
Name, address, telephone number and email address
Other information relevant to customer surveys and/or offers
Payment information related to a booking (handled by us directly or by our third party booking provider)

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To facilitate a booking or availability enquiry.
For internal record keeping.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which is placed on your computer’s hard drive by a website. Cookies allow websites to respond to you as an individual. The website can tailor its operations to your needs by gathering and remembering information about your preferences.

Traffic Logging – Google Analytics

We make use of Google Analytics in order to monitor the usage of our website and collect anonymous statistics such as number of visitors and page views. Google Analytics makes use of a cookie in order to track the source of your visit, and to group your page views into one session. The use of Google Analytics and these cookies will reveal no personal information to us, and are used for statistical purposes only.

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

To disable the use of cookies:

It is possible to stop your web browser accepting cookies from one website or all websites through built in cookie controls. If you do this you may find that some aspects of this website and others stop working, or stop working as well. (For example, login facilities and shopping carts may stop working completely).

All modern browsers allow you to change your cookie settings. The following links provide details on how to do this in a range of popular web browsers:
Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
i) whenever you are asked to fill in a form on the website, if applicable look for a box that you can click to indicate that you do not want the information to be used for marketing purposes.
ii) if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Suffolk Coastal Cottages, The Old Hall, Wenhaston, Halesworth, Suffolk, IP19 9DG.

If you believe that any information we are holding about you is incorrect or incomplete, please write to us or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.